Help Center

Effective Date: January 1, 2020

We value you, and we strive for transparency in our interactions with you. We seek to make your in-store and online experiences with us fun, efficient and as personalized as you would like. You should be able to find the right Cocome product you desire as quickly as possible. If you want to hear from us, you can set that up with us. If you decide you’ve heard enough from us for a while, you can do that too! The information that we obtain from or about you, whether directly or indirectly, helps us understand you better and improve your shopping and other experiences with us.

Above it all, though, our main goals are to gain and maintain your trust, including by addressing any questions or concerns you might have about the privacy and safety of your personal information when it is in our hands. In this regard, we have partnered with OneTrust, a leading technology platform, to allow us to better communicate with you and to respond to your requests more efficiently.

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INFORMATION COLLECTED DIRECTLY FROM YOU.

We collect personal information and other data from you when you submit it to us or a third party acting on our behalf. The information collected directly from you depends upon how you use the Services. For example:

• When you create an account, we collect your e-mail address, username and password. If you provide it to us, we may also collect additional information from you, including your name, birthday (day and month), physical address, zip code/post code, phone number (home or mobile), gender and/or user image.

• If you make a purchase on our Sites and your shipping address is in the US, we will collect your order-related information, including your billing and shipping address. We will also ask that you provide your payment information (credit card, debit card, or other payment method) at the point of purchase.

• When you return or exchange products, we may also collect Transaction Info.